Shopping FAQS

  • Why should I create an account?
    • A PULUZ account makes shopping with us much easier:
      1. Check the status of your current order and keep tracking of previous orders.
      2. Contact Customer Service with questions, order updates and general assistance.
      3. Store your shipping and payment information to ease checking order process.
      4. Ask questions and/or write reviews about products. By posting a product review, you can earn points.
      5. Add an item to "My Wish List" so that you can purchase in the future.
      6. Download photos and quotations online.

  • Do you have MOQ request please?
    • There is no MOQ request, trial order is welcomed!

  • Do you accept OEM order?
    • OEM order is warmly welcomed in PULUZ! We have design team to give you professional suggestions.

  • Is it safe to buy from PULUZ?
    • If you're having any doubts about importing from China, you're right to be cautious. Here are some key informations about PULUZ to give you more confidence in starting out with your new China Wholesale supplier:

      1. Unlike most Chinese export /trading companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece sample. So you can test products and find out about details of importing from PULUZ before you're committed to any larger orders.
      2. Your goods are packed carefully, and all the products you buy from PULUZ are covered by a 12-month guarantee, and quality is carefully inspected before packing.
      3. You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing.
      4. You can pay by PayPal directly, which offers total buyer protection and avoid having to share any of your financial information.

  • How can I view prices in different currencies?
    • You can choose to view prices in our online shop in different currencies, using the drop-down currencies menu on the right side of top bar in PULUZ website.
      Also you can pay for your orders in any currency. For calculation purposes, however, it is preferable if you pay in the same currency that you check out the order with.

  • What information do you collect?
    • We collect information from you when you register in our website or fill out a form. When ordering or registering in our website, as appropriate, you may be asked to enter your name, email address, phone number, etc. You may, however, visit our site anonymously.

  • What do you use my information for?
    • Any of the information we collect from you may be used in one of the following ways:

      1. To personalize your experience.
      (your information helps us to better respond to your individual needs)
      2. To improve our website.
      (we continually strive to improve our website offerings based on the information and feedback we receive from you)
      3. To improve customer service.
      (your information helps us to more effectively respond to customer service requests and support needs)
      4. To administer a contest, promotion, survey or other site features.

  • How do you protect my information?
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever without your consent, other than for the express purpose of keeping a record on our database. For more details, you can check here.